Introduction

It is our objective to ensure that all of our customers are happy with their purchases from Kelly Scents & Home, If for any reason that you are unhappy with a product please get in contact with us immediately and we will respond within 24hours.

How can I return my item?

You can return the item by post, please contact us and we will advise the return address. You will encounter the costs for delivery unless the product is found to be faulty. It is advised that you use recorded delivery for this method of returning the item to us. Please retain any proof of posting. We will not accept responsibility for lost or damaged items.

What conditions are to be met to return my item?

Any item that is being returned needs to be returned in its original packaging, with the proof of purchase and a reason for the return of the product enclosed.

What period of time can I return the item within?

The product will need to be returned to us within 14 days of order dispatch.

When will I receive my refund?

Once a return has been received, a refund will be made via the same method that was used to make the purchase.